Support
Most questions about how the product works are answered by the pages that describe it. For anything else, a person will reply.
Start here
How signals work covers what a signal contains and why. The live record explains how results are published, losses included. Security covers credentials, sessions and what is transmitted when you ask for professional support. Frequently asked questions collects the short answers.
What the support assistant can and cannot do
The assistant answers only from published help articles and always cites the article it used. It cannot see your account, and it does not give trading advice — not as a limitation to work around, but because an assistant that guessed at either would be worse than one that declines.
Help articles are still being written, so the assistant has little to answer from yet. Until then, contact is the faster route.
Reach a person
Contact us goes to a human. If something looks broken, say what you did and what happened — that is usually enough to reproduce it.